Solve A Problem / FAQ
If your issue is not addressed below, please CONTACT US
Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.
Incorrect: My Username
Or, it says that the username selected is already in use.
Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.
If you get a notice that your email address is already in use when creating an account, it means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.
Send yourself a password reset via email.
- From the sign in page select the Forgot password? link or click here.
- Enter your email address associated with your account and click the [Submit] button.
- Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
- Click the reset link in that email.
- Choose a new password.
You can change your password at any time.
- From your logged in account, go to your "My Account" area.
- From the left hand menu, select "Account > Password."
- Enter your current password.
- Choose your new password.
- Save your changes by clicking the [Change Password] button.
If you are not receiving expected site emails, please check the following:
- Check your junk mail folder or spam filter for the missing emails.
- Make sure that your email address, in your account settings, is entered correctly.
- Verify that your email client, such as Outlook, is not in “offline” mode.
- If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.
- If you are still not receiving our emails, please contact us.
You can change your email address by editing your account details within your “My Account” area.
To ensure our auctions are fair and that no false bids are placed we only allow ID checked members to bid. You can rest assure the bidders you are up against are all registered and checked thoroughly. It may seem a little inconvenient but takes a few minutes to email, post or fax us your ID. This is also an Industry requirement when you collect a vehicle you have purchased.
We accept cash and debit or credit cards (credit cards attract a surcharge of approx 2%). Customers must provide valid ID.
Here's how it works:
- You decide how much you're willing to pay and enter your proxy bid.
- That bid is your confidential maximum bid.
- You note the ending time of the auction and log off.
- Your proxy (the system) engages in a fierce bidding war with other proxy bidders, and a few live ones—while you go about your business.
- At the end of the auction, you check back in to see how your proxy did. If other bidders outbid your predetermined maximum, you don't get your item.
- But otherwise, you're the winner—and the final price might even be less than the maximum you had been willing to spend!
- You can always increase your proxy bid at any time before the auction end.
Tax is personal to the owner of the vehicle and is not passed to us. The Insurer usually retains the MOT, this being the only means they have to make sure that a car is checked over before being used on the road again.
Cars, Motorbikes and Caravans do not attract VAT. Vans and Commercials are subject to VAT. Auction fees and other fees are always subject to VAT
Vehicles that have received extensive flood or fire damage and have no salvageable parts. Insurance companies have written off these vehicles and are not suitable for resale. It is required to be completely destroyed including all parts at an Authorised Treatment Facility (such as ours). This vehicle is a complete write-off by insurance companies. Only ATFs are legally permitted to handle such a vehicle. A Certificate of Destruction is created to notify the DVLA with the information also recorded with the HPI.
Vehicles that have severe chassis and/or structural damage and have been written off by insurance companies. These vehicles are not deemed suitable for resale, are not roadworthy and deemed unsuitable for any repair work. Parts from these vehicles can be removed provided that the body shell is destroyed. Like Cat A vehicles it is only ATFs such as ourselves that can handle and process vehicles of this category.
Vehicles that have sustained heavy damage and have been written off by insurance companies. Costs of repair exceed the pre-accident value of the vehicle leading it to be classified in this manner. These vehicles can however be sold on for repair but it is required to take the vehicle for a VOSA Test to ensure that it can be driven safely and legally on the road again.
Vehicles that have sustained light damage but have been written off by insurance companies in-spite of the costs of repair being less than the pre-accident value. These vehicles can be sold for repair and no VOSA Test is required.
Vehicles that are not owned by an insurance company and may have sustained accident damage. The vehicle is not governed by ABI categorisation guidelines and is unlikely to have been reported to the Motor Insurance Anti-Fraud Theft Register (MIAFTR).
A category X vehicle is considered the most desirable of salvage category. Once the vehicle has been repaired there is no record of the initial damage and cars are not recorded on the HPI register. These vehicles are typically sourced direct from manufacturer or rental companies who are unable to re-sell the vehicle as new or are unwilling to progress an insurance claim.
Note: Click on the linked heading text to expand or collapse the FAQ panels.